Ordering
How long does it take you to paint a bottle?
Can I cancel my order once payment is made?
Can I have my bottle sent to another address after I've already ordered?
Do you still offer discounts for multiple bottle orders, bottle trade-ins, or supplying my own bottle?
Can I request changes to your existing bottle designs?

Payment
Are all of your painted bottles the same price?
Do you accept other forms of payment besides PayPal?
Why are you now requiring a security deposit and what is it for?
How will I pay the remaining balance when my bottle is completed?

Damage & Returns
What if my bottle arrives damaged?
If I don't like my bottle can I get a full refund?
 

Yes. 

All of my bottles come with a 100% satisfaction guarantee.  If you don't like the bottle you receive, you can return it for a refund, minus your $100.00 deposit.

I do not refund for your shipping expenses to return the bottle, only what you were charged for shipping at the time of your order.

Conditions do apply. 

The bottle must be returned undamaged within 7 days for domestic shipping and 14 days for international shipping from the date it was received. 
The bottle must be returned shipped with insurance for the full replacement value or purchase price, whichever is greater.

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If you receive a bottle that was damaged during transit ...

You must notify me within 24 hours of receiving your bottle.  (This will be verified with delivery confirmation data)
If you fail to do so, I will assume your bottle arrived in excellent condition and any damage it may have will be considered caused by the buyer.
The original packaging should be left intact and packaged in another box to preserve the condition of the original shipment.
If you have a digital camera, take pictures of the damage and the condition of the box and email them to me. 
A refund will be issued once the package has been received and verified.  I will file the claim with the post office.

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Yes, I do accept money orders and personal checks.

If you wish to pay by these methods, you will need to contact me directly.  I don't have an option set up on this website for ordering via alternative methods than PayPal. 

PayPal does accept e-checks and credit cards, so that may be a better option than risking payment through the mail and it getting lost. (which has happened).  Keep in mind that e-checks can take up to 10 days to clear.

Cancellation of an order will result in your security deposit not being refunded.

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If you pay with PayPal, credit card, or e-check, your package will be sent to the address you provided at the time you pay for your purchase and ONLY that address.

Due to PayPal's seller protections, I am required to send it to the confirmed address provided when payment was made.  Because of that, I cannot and will not ship to an alternate address.  If you pay by cashier's check, money order, or personal check, you can specify any address you wish for it to be sent to at the time you place your order.

The only exception is that if after you place your order and pay for your deposit and then decide you want it shipped to a different address, you must make the change in your PayPal account or on the invoice for your final billing.

I am not responsible for lost items because of incorrect mailing addresses supplied to me.

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I sold my first bottle in October of 2003.  I have spent hundreds of dollars on research and testing to perfect my craft, not to mention hundreds of hours of painting and refinement of my techniques.  Granted, there are some artists out there who have been painting for much longer, but the real proof of experience comes in the finished product and the testimonials of those who have received my work.  Of that, I have complete confidence

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I get asked this question all the time, and all I can say is ...

I'm an artist, not an assembly line.  Every bottle I paint gets my full attention and hand painting each one does take time.  The wait for a bottle is very difficult to estimate as there are any number of factors that can derail the best laid plans.  The majority of my customers would rather I take the time to do it right, than just get it done and in the mail. 

The average amount of time to receive your bottle from the time it was ordered is 1 - 4 weeks.  Some are ready in a week, others can take 4 weeks.  It all depends on a variety of different things ...

if I have a blank bottle available or if I have to order a bottle
if you supply your own bottle
weather conditions
custom requests/changes to the colors/designs

If you're not someone who has much patience or someone who expects immediate shipping, ordering a hand painted bottle is not for you.  I suggest buying one that is already painted and ready to ship from eBay.

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Yes, you may cancel at any time, however your deposit is non-refundable.

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Yes.  I could never allow a bottle to be shipped to someone if I didn't paint it.  It's a matter of pride and honor in what I do.

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The 1964 Jim Beam decanters pop up all over the place; garage sales; flee markets; estate auctions; etc.  Although I acquire most of mine from eBay.

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No.  I could not call myself an "artist" if I used decals.  That is the lazy way to produce a Jeannie bottle. 

I don't use paint pens either, but paint pens do not devalue a Jeannie bottle if used correctly.  If you look on page 53 of the Dreaming of Jeannie book by Steve Cox, you will see renowned artist Oscar Aviles painting a bottle stopper and what would that be in his hand?  A paint pen!  If used correctly, paint pens are just another tool of an artist.

Because so many serious collectors frown on paint pens, I have chosen not to use them.

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Automotive paint is the most durable, long lasting, and vibrant paint there is.

The automotive industry and especially the paint industry have some of the most brilliant and vibrant colors available.  Not to mention that customized mixing and blending of paints and colors allows for completely unique and one of kind colors.  The possibilities are endless.  The designs are a mix of acrylic and enamel based paints.

I only use the premium automotive paints.

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Both actually.  In some photographs taken of the bottle on the set, the arches appear to be a light blue.  However, in other photographs they appear white. 

Examination of photos of Barbara Eden's prop bottle shows white arches, however she told another artist (Daryl James) that the arches were light blue.  So the debate rages on.

To satisfy my customers, I offer both light blue and/or white arches.  If you have a preference, please let me know when you place your order by putting that in the "notes" section.

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Yes and no.

I have information regarding the original designs of the bottle, my bottle has the 9 upper aches, 14 lower arches, 8 open ended circles at the top, and 7 cobras around the base of the lower arches.  Where my bottles differ is in regards to the "windows" around the base of the bottle.  According to design sketches of the original prop, there should be a total of 6 panes in each set of windows. 

In December 2006, a good friend of mine had the opportunity to go to Barbara's home and photograph her bottle.  Upon examination of his photographs, it has been revealed that her bottle has both 6 and 7 filigree in the windows.  Some panes were 6, some were 7.  In the interest of keeping things from getting too confusing, I'm painting just the 6 windows, but will paint 7 if the customer wants 7.

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Yes.

Requested changes make the bottle a "custom" bottle and there is an additional $50 charge for custom requests.  Requests should be made either prior to or at the time of ordering your bottle by leaving comments in the Note to seller section during checkout.

As long as the bottle has not been painted beyond the requested changes, you may still be able to get custom requests if possible.  The additional charge will be added to your final invoice.

No, not for the Gold Vines bottle, but you can order a 1st season bottle that does come with the clear resin replica stopper.

The first season clear stopper is actually from a 1956 Old Grand Dad bottle and they are very hard to find and very expensive to buy.  They've been known to sell for as much as $450.00 on eBay.  They are very sought after and very expensive to acquire.  My stoppers are very inexpensive compared to the original glass and more readily available.

I have invested many months of research and development in creating my own 1956 Old Grand Dad stopper replicas out of a composite resin.  I used an original glass stopper and created a mold from it.  My replicas are an exact duplicate of the original. 

However, I am no longer offering the stoppers to be sold individually.  You can acquire one by purchasing a first season bottle that comes with the replica stopper.  This doesn't mean that I won't ever offer them individually again, it just means that as of now, they are only sold with my first season bottles.  Occasionally you may find me selling them individually on eBay.

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No.  Some of my bottles have a more complicated design or use paints that require more time and attention when painting.  Some of these paints are very expensive and naturally cause the price to increase.  Because of this, I charge a little bit more.  Custom designs are also more expensive.

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In the past, I required payment in full for the bottle at the time the order was placed. This caused a myriad of different problems for a list of different reasons, not just for myself, but for the customer as well.

By switching to a deposit system, it lessens the financial impact of paying for the entire bottle at one time and ensures that your bottle will be completed in a timely manner.

The deposit ($100 of the cost at the time of placing an order) allows me to purchase the bottle, paint, and other supplies needed for your request. It also ensures that I am not wasting my time working on bottles for those who are not able to pay for their bottles.  The balance is due when the bottle is completed and prior to shipping.  Final payment is due within 2 weeks of the final invoice, unless you contact me and make other arrangements.

It is a non-refundable deposit, so should you decide to cancel your order before the bottle is completed (for whatever reason) you will not receive a refund of your deposit.

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Yes!

If you wish to supply your own bottle to be painted, you will receive a $50 credit when you are invoiced for your final payment. This discount cannot be applied to your deposit.

Multiple bottle orders tend to take longer to complete, but I do accept them. 

In order to receive a multiple bottle discount, you must order at least 3 bottles, the first two at regular price, then $100 off for each additional bottle.  All your bottles must be ordered at the same time and the $100 deposit is still required for each bottle ordered.

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I will notify you by email that your bottle is completed. I will also include a photograph of the bottle you will be receiving if you request it. That email will be followed by an invoice from PayPal requesting payment for the remaining balance.

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